At Sublime.Time, we take great pride in ensuring that your exquisite timepieces reach you safely and promptly. Below you will find our comprehensive shipping policy to help you understand the process and expectations when ordering from us.

Shipping Methods and Carriers

1. Domestic Shipping: We offer standard and express shipping options via reputable carriers such as UPS, FedEx, and USPS. Delivery times vary depending on your location and the chosen shipping method.

2. International Shipping: We ship globally to most countries. International orders are handled by DHL, UPS, or FedEx. Estimated delivery times and costs will be provided at checkout.

Processing Time

• Orders are typically processed within 1-2 business days. During peak seasons or promotional periods, processing times may extend to 3-5 business days.

• Custom or special orders might require additional processing time, as specified in the product description.

Shipping Costs

• Shipping costs are calculated based on the size, weight, and destination of your order. The exact shipping fee will be displayed during checkout.

• Free standard shipping is available for domestic orders over $500.

Duties and Taxes

• For international orders, import duties, taxes, and customs fees are not included in the shipping cost. These charges are the buyer's responsibility and are usually collected by the shipping carrier upon delivery.

Order Tracking

• Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this to monitor the status and estimated delivery date of your package.

Delivery Issues

• If your package is delayed, lost, or damaged during transit, please contact our customer service team immediately. We will work with the carrier to resolve the issue as quickly as possible.

• Ensure the shipping address provided is accurate to avoid delivery issues. We are not responsible for packages delivered to incorrect addresses provided by the customer.

Returns and Exchanges

• Please refer to our Return Policy for details on how to handle returns or exchanges.